RaiCare health specialist Privacy Policy
Raicare Health Specialist is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, and other medical information.
This Personal Information is obtained in many ways including correspondence from your GP and other Health Providers like Wentwest, Hospital, via a secure messaging through HealthLink .
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for reporting the progress made through therapy as per the Medicare regulation for which we may not need your permission, but you have inform us of what you particularly do not want to be included in the reports.
Session notes are collected for the purpose of sending these reports and these are Medico legal documents which might be subpoenaed. We will inform the concerning person when we get such request.
Sensitive Information
Sensitive Information is defined in the Privacy Act as one that includes information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
We use minimum AI for our business, we use Zanda for our patient records and appointments which one of the Australian regulated software , we also use Digital Note taker to be environmentally sustainable and is saved responsibly.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
info@raicarehealthspecialist.com.au
This is the link of AHPRA regulations to manage records and we comply to those .
https://www.ahpra.gov.au/Resources/Managing-health-records.aspx#
